Last updated: October 10, 2026
IMPERVORA orders are prepared and shipped directly to you by our U.S. jewelry manufacturing and fulfillment partners. This policy explains how and when your order ships, what it costs, and what to do if something goes wrong.
Order Processing
Most pieces ship within 1–3 business days of payment confirmation, once availability is confirmed. Pieces whose product page says “This piece ships to U.S. addresses only” are dispatched directly by a separate fulfillment partner, so no dispatch window is promised for them; your shipping confirmation email shows the ship date. Made-to-order pieces are produced before they ship and take longer. Business days are Monday through Friday, excluding United States federal holidays.
Watches are dispatched directly by our separate watch distribution partner. No dispatch window, carrier, transit time or packaging style is promised for watches; your shipping confirmation email shows the ship date and tracking number. Watch returns follow the watch return terms.
During peak periods — particularly mid-November through late December, and the two weeks preceding Valentine’s Day and Mother’s Day — processing can take longer than usual.
Shipping Rates and Delivery Times
We currently ship to addresses in the United States only. Standard Shipping (3–5 business days in transit) costs $5.95, and shipping is free on orders of $75 or more. You will always see the exact shipping cost before you are asked to pay — IMPERVORA never adds shipping charges after an order is placed.
Estimated delivery windows are shown at checkout and are provided by the carrier. They begin when your parcel is collected, not when the order is placed. Please add your order processing time to the carrier estimate to calculate expected arrival.
Tracking Your Order
As soon as your parcel is collected by the carrier you will receive a shipping confirmation email containing your tracking number and a direct tracking link. Tracking information can take up to 24 hours to become active on the carrier’s system. You can also track any order from our Order Tracking page.
Packaging and Delivery
Every order ships with full tracking and without supplier branding or pricing. A signature may be required on delivery.
Lost, Delayed, or Damaged Shipments
If tracking has not updated for 7 consecutive business days, or if your parcel arrives damaged, contact us at Concierge@impervora.com and we will open a carrier investigation on your behalf. Please retain all packaging materials until the claim is resolved — carriers routinely require them as evidence.
Once a carrier confirms delivery to the address you provided, responsibility for the parcel passes to you. We cannot refund or replace orders reported stolen after confirmed delivery, though we will always assist you in filing a carrier claim.
Incorrect Addresses
Please review your shipping address carefully before completing checkout. If you notice an error, email us immediately at Concierge@impervora.com — we can usually correct an address before dispatch. Once a parcel has shipped, we cannot redirect it, and orders returned to us as undeliverable are refunded less the original shipping cost.
Shipping Destinations
IMPERVORA currently ships to addresses in the United States only, and checkout does not offer delivery to other countries. If you are outside the United States, email Concierge@impervora.com before ordering and we will tell you honestly whether we can help.
Questions
Email Concierge@impervora.com and a member of our team will respond within one business day.
