Last updated: July 21, 2026
Every IMPERVORA order is inspected, packaged, and dispatched from our facility in Phoenix, Arizona, United States. This policy explains how and when your order ships, what it costs, and what to do if something goes wrong.
Order Processing
Orders are processed within 1–2 business days of payment confirmation. Business days are Monday through Friday, excluding United States federal holidays. Orders placed after 2:00 PM MST, or on a weekend or holiday, begin processing the next business day.
During peak periods — particularly mid-November through late December, and the two weeks preceding Valentine’s Day and Mother’s Day — processing may extend to 3 business days. We will notify you by email if your order is affected.
Shipping Rates and Delivery Times
Shipping rates are calculated automatically at checkout based on your destination, the weight of your order, and the service level you select. You will always see the exact shipping cost before you are asked to pay — IMPERVORA never adds shipping charges after an order is placed.
Estimated delivery windows are shown at checkout and are provided by the carrier. They begin when your parcel is collected, not when the order is placed. Please add your order processing time to the carrier estimate to calculate expected arrival.
Tracking Your Order
As soon as your parcel is collected by the carrier you will receive a shipping confirmation email containing your tracking number and a direct tracking link. Tracking information can take up to 24 hours to become active on the carrier’s system. You can also track any order from our Order Tracking page.
Packaging and Discretion
Jewelry ships in protective IMPERVORA packaging inside an unbranded outer parcel. The exterior of your shipment does not indicate its contents or value.
Lost, Delayed, or Damaged Shipments
If tracking has not updated for 7 consecutive business days, or if your parcel arrives damaged, contact us at Concierge@impervora.com and we will open a carrier investigation on your behalf. Please retain all packaging materials until the claim is resolved — carriers routinely require them as evidence.
Once a carrier confirms delivery to the address you provided, responsibility for the parcel passes to you. We cannot refund or replace orders reported stolen after confirmed delivery, though we will always assist you in filing a carrier claim.
Incorrect Addresses
Please review your shipping address carefully before completing checkout. If you notice an error, email us immediately at Concierge@impervora.com — we can usually correct an address before dispatch. Once a parcel has shipped, we cannot redirect it, and orders returned to us as undeliverable are refunded less the original shipping cost.
International Orders
International customers are responsible for all customs duties, import taxes, and brokerage fees levied by the destination country. These charges are set by your government, are not collected by IMPERVORA, and are not included in your order total. Parcels refused at customs and returned to us are refunded less shipping and any fees incurred.
Questions
Email Concierge@impervora.com and a member of our team will respond within one business day.
