Answers to the questions we are asked most often. If yours is not here, email Concierge@impervora.com and we will reply within one business day.
Shipping
Where does IMPERVORA ship from?
Orders ship directly to you from our U.S. jewelry manufacturing and fulfillment partners.
How long will my order take to arrive?
Most pieces ship within 1–3 business days once availability is confirmed; made-to-order pieces take longer. Pieces whose product page says “This piece ships to U.S. addresses only” are dispatched directly by a separate fulfillment partner, so no dispatch window is promised for them; your shipping confirmation email shows the ship date. Delivery time after that depends on the service you select at checkout, and the estimate is shown before you pay. Add processing time to the carrier estimate for your expected arrival date.
How much does shipping cost?
Standard Shipping within the United States is $5.95, and shipping is free on orders of $75 or more. You always see the exact cost before paying — we never add shipping charges after an order is placed.
Do you ship internationally?
Not at present. IMPERVORA currently ships to addresses in the United States only, and checkout does not offer delivery to other countries.
Returns & Refunds
Can I return an item?
Yes. You have 30 days from delivery to return an unworn item in its original packaging for a full refund. Custom, engraved, and personalized pieces, pierced earrings, and final sale items cannot be returned. Email us for an RMA number before sending anything back.
Who pays for return shipping?
If we sent the wrong, damaged, or defective item, we pay and provide a prepaid label. For change-of-mind returns, return shipping is the customer’s responsibility. We recommend an insured, tracked service.
How long do refunds take?
Refunds are issued within 5–7 business days of us receiving and inspecting your return. Your bank may take a further 3–10 business days to post the credit.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover, plus Apple Pay, Google Pay and Amazon Pay on supported devices, and PayPal. Pay-over-time options are Affirm, Klarna, Cash App Afterpay and Synchrony financing, each subject to the provider’s approval. All card payments are processed by a PCI-DSS compliant provider. See Payment Methods for details.
Is my payment information secure?
Yes. Our site runs entirely over encrypted HTTPS, and card details go directly to our PCI-DSS compliant payment processor. We never see or store your full card number.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you track orders, save addresses, and view your order history.
Orders
How do I track my order?
Use our Order Tracking page with your order number and the email address used at checkout. You will also receive a tracking link by email as soon as your parcel is collected.
Products & Care
Is the jewelry solid gold or plated?
Every product page states the exact material — solid 14K or 18K gold, sterling silver, gold-filled, or plated. We never describe a plated item as solid gold.
How do I care for my jewelry?
Put jewelry on last and take it off first, remove it before water and exercise, and store pieces separately. Our Jewelry Care Guide gives detailed instructions for every material we sell.
About IMPERVORA
What is the IMPERVORA eBay Store?
Our eBay Store carries our wider lifestyle range — electronics, home and garden, tools, apparel, automotive, health and beauty, and general merchandise. Jewelry is sold here on impervora.com. Purchases made on eBay are covered by eBay’s policies and buyer protection rather than ours.
