Last updated: July 21, 2026
We want you to love what you chose. If a piece isn’t right, you may return it within 30 days of delivery for a full refund.
The 30-Day Window
Your return window opens on the day your order is delivered, as recorded by the carrier, and closes 30 calendar days later. Returns must be postmarked within that window — not merely requested.
Condition Requirements
To be eligible for a refund, an item must be returned:
- Unworn, unaltered, and free of damage, scratches, or signs of wear
- In its original IMPERVORA packaging, including any pouches, boxes, or protective sleeves
- With all original tags, certificates, and documentation attached and intact
Items showing wear, resizing, engraving, repair, or alteration by any third party cannot be accepted. We inspect every return on arrival and will contact you with photographs if an item does not meet these requirements.
Items That Cannot Be Returned
- Custom, personalized, or engraved pieces — made specifically for you and not resalable
- Pierced earrings — excluded for hygiene reasons, as is standard across the jewelry industry
- Final sale items — clearly identified as such on the product page before purchase
- Gift cards
How to Start a Return
Email Concierge@impervora.com with your order number and the reason for return. We will reply within one business day with a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without an RMA number cannot be processed, as we have no way to match them to your order.
Return Shipping Costs
If the return is the result of our error — a wrong, defective, or damaged item — we cover return shipping in full and issue a prepaid label. For all other returns, including change of mind and fit, the customer is responsible for return shipping.
We strongly recommend returning jewelry via an insured, tracked service. Until a return reaches us, it remains your property and your risk; we cannot refund a return that is lost in transit without proof of delivery.
Refunds
Refunds are issued to your original payment method within 5–7 business days of our receiving and inspecting your return. Your bank or card issuer may take an additional 3–10 business days to post the credit — this timing is controlled by them, not by us.
Original shipping charges are refunded only where the return results from our error. We do not charge restocking fees.
Exchanges
We process exchanges as a return and a separate new order. This is faster than a traditional exchange and guarantees the replacement piece is reserved for you rather than depending on stock at the time your return arrives.
Faulty or Incorrect Items
If your order arrives faulty, damaged, or incorrect, contact us within 7 days of delivery with photographs. We will arrange a replacement or full refund at no cost to you, including all shipping. This is in addition to, and does not limit, your statutory consumer rights.
