Enter your order number and the email address used at checkout to see the current status of your order.
Where to Find Your Order Number
Your order number appears in your order confirmation email, directly beneath the subject line, and in your account dashboard under Orders.
Understanding Your Status
- Processing — payment confirmed; your order is being prepared for dispatch
- Completed — your order has shipped and tracking has been emailed to you
- On hold — awaiting payment confirmation or a stock check; we will contact you
- Refunded — a refund has been issued to your original payment method
Tracking Not Updating?
Carrier tracking can take up to 24 hours to activate after a parcel is collected. If tracking has not moved for 7 consecutive business days, email Concierge@impervora.com and we will open an investigation with the carrier on your behalf.
