We read every message and reply to all enquiries within one business day. There is no call centre and no ticket queue — you are corresponding with the people who run IMPERVORA.
Customer Service
Email: Concierge@impervora.com
Response time: Within 1 business day
Business hours: Monday–Friday, excluding United States federal holidays
What to Include
To help us resolve your enquiry in a single reply, please include where relevant:
- Your order number, for anything relating to an existing order
- The product name or link, for questions about a specific piece
- Photographs, if reporting damage, a fault, or an incorrect item
Common Enquiries
- Where is my order? Check Order Tracking first — it is the fastest answer
- I want to return something. See our Return & Refund Policy, then email us for an RMA number
- How do I care for my piece? Our Jewelry Care Guide covers every material we sell
- Is my payment secure? See Payment Methods
Business Information
IMPERVORA
2325 E Camelback Rd.
Suite 400 PMB 1015
Phoenix, AZ 85016
United States
Phone: (623) 850-3405
Email: Concierge@impervora.com
Wholesale and Press
For wholesale, partnership, or press enquiries, email Concierge@impervora.com with “Wholesale” or “Press” in the subject line.
Accessibility
If you have difficulty using any part of this site, or need assistance completing an order, contact us and we will help you directly. See our Accessibility Statement.
